Last Updated: March 7, 2025

Processing and Manufacturing

• Orders begin processing within twenty-four to forty-eight hours after purchase.

• Manufacturing takes up to one week, depending on the product.

• Every item undergoes strict quality control before being shipped.

• If an item does not pass inspection, we will immediately resolve the issue and notify you of any delay.

• As a gesture of goodwill, we offer a discount code if delays occur due to a failed inspection.

Estimated Shipping Times

• Orders typically arrive within one to four weeks, depending on the destination.

• Shipping to New Zealand generally takes around two weeks as of March two thousand twenty-five.

• Some countries may experience longer customs clearance times, including:

• Germany, Finland, Belgium, and the Philippines due to stricter regulations.

• Spain for bags and jewelry, while clothing and sneakers remain unaffected.

Customs and Border Regulations

• We use insider knowledge and established guidelines for each country to ensure smooth delivery.

• While we take every precaution, customs seizures are rare but can happen.

• If a package is seized by customs, it is at the buyer’s risk. We are not responsible for customs decisions.

Lost, Seized, or Delayed Packages

• If a package is delayed in transit, customers can contact us for support.

• If customs seizes a package, we do not offer refunds, as this is beyond our control.

• We are exploring an optional insurance plan that would provide a full refund for seized orders for a small fee. More details will be available soon.

Tracking and Communication

• Once an order is shipped, customers receive a tracking number via email.

• Communication is our priority, and we will keep customers updated throughout the process.

• If any issues arise, we will notify customers immediately and provide clear solutions.

• We appreciate customers taking a few minutes to share reviews, fit check photos, or feedback to help improve our service.